Kip McGrath Education Centres adopt the ‘Conflicts and Complaints Resolution Procedure’ of the Australian Tutoring Association.
In the first instance when a complaint is received the protocol is to ask the complainant to put the complaint in writing. We then approach the Centre or staff involved and ask them for their version of events.
As members of the Australian Tutoring Association, we will make every reasonable effort to fairly and quickly resolve any complaint made by a client.
Where an oral complaint is made the person receiving the complaint will:
Where a written complaint is made we will:
We will ensure that all Centres and staff are familiar with our complaints resolution policies.
Where a complaint cannot be resolved between the us and a customer, the we must advise the customer of the customer ‘right to refer the complaint to the Australian Tutoring Association. Either party can refer the complaint to the Australian Tutoring Association.